Frequently asked questions

Plan your visit

Is Bird's Pottery suitable for all?


Bird’s Pottery gives people the opportunity to develop and grow, whether that be as an artist, ceramicist or purely as a enthusiastic first timer after a bit of relaxing entertainment.

We cater for every occasion, age, gender, ability, and taste.

You do not need to have any experience to come and join us, there’s always a place for you at Bird’s Pottery.




When are you open?


Monday - 10.00 till 17.30

Tuesday - 10.00 till 17.30

Wednesday - 10.00 till 17.30

Thursday - 10.00 till 17.30

Friday - 10.00 till 17.30

Saturday - 10.00 till 17.30

Sunday - Closed

*Last Friday of the month 10 till 17.30 then 19.00 till 22.00

Open late opening by request




Do I need to book?


Due to covid-19 we are currently booking only to ensure we comply with social distancing rules. There is a small possibility of drop-ins if we're not busy, however, to avoid being turned away it is best to ring and check if there is a table available.




How do I get there?


Car

Seatbelt on and raring to go? Insert "GL14 3NH" into your satnav and away you go! There is free parking available on Grange lane, next to Fryday's fish and chips, which is approximately 1-minute walk away from the pottery.

Bus

There is only one bus that takes you to and from Littledean, the 22 bus comes from Cinderford and Gloucester. There are three stops in Littledean, the closest one is at the Littledean roundabout (Broad Street,) but you can also get off at the Belfry and by Littledean jail.

Train

There are two nearby train stations, the closest being Lydney train station which is approximately a 21-minute drive to and from the pottery, the following being Gloucester train station approximately a 24-minute drive to and from the pottery.




Where can I park?


There is a FREE car park avalible all day, every day!

Car Park address:

Grange Lane
Sutton Road
Littledean
GL14 3NJ

Approximately a 1 min walk to our Pottery.




Do you sell seasonal items?


Yes, we do, we cater for every occasion!




What can I expect to pay?


Prices start from as little as £3; our most expensive item is £175.




How do I pay?


We take cash and card payments.




What should I wear?


You can wear whatever you like for Paint Your Own Pottery. If you intend to go on the Potter's wheel you will get messy, but it does wash off!

Aprons are provided - Available in all sizes.




Do you paint your pots with Ceramic Glaze or Acrylic Paint?


We only ever use Ceramic Glazes; all our Glazes are NON-TOXIC.




Do we have a Cafe?


No, but we do serve Tea and Fresh Coffee.




Can I eat in the Pottery?


We do not allow food within the Pottery unless you are a private party. This is due to the fact that grease can affect the quality of your pots and may affect others.




Do you have a gift shop?


We currently do not have a Gift shop, but we do sell as small number of Handmade items at the till.

However, we will be opening a Gift Shop very soon - so stay tuned!




Do you sell Gift Cards?


Yes, we do! We sell Ceramic Gift Cards, with no expiry date.

We also sell Seasonal Gift Cards and Baby Impression Gift Cards ideal for friends and family members who are expecting!

Gift token examples




Do you accommodate wheelchairs?


The pottery is wheelchair friendly but at present our toilets are not (they have to be accessed up 3 small steps). We are working to resolve this issue for our customers.




Do you have a disabled toilet?


No, but this this something we are hoping to change.




Do you have baby changing facilities?


Yes, we do!




Do you allow dogs?


No unfortunately we cannot welcome dogs onto the premises as we have 3 of our own!

But we do welcome pets for Pet Prints and Guide Dogs but would appreciate prior notice, so we can put ours safely away.





When you return home

When can I collect my pottery?


Your Pottery pieces should be out of the Kiln and ready for you to collect within 2 weeks.

Once it is ready, we will give you a call, but please be aware we only call once as we are very busy, if you are unable to pick up, we always leave a message. Please make sure you check your Voicemail's before contacting us to enquire about your items, if you have not heard from us within the 2-week timeframe.

If you have not heard from the Pottery within 2 weeks please give us a call and provide your receipt Number, which can be found in the top right corner of your receipt.




What happens if I do not collect my Pottery?


We keep all Pottery pieces for a year, if you do not collect, we unfortunately must dispose of your items to make space for other customers work.

We will never throw away your pottery pieces without a courtesy call.




What do I do if I've lost my receipt?


Don't panic! Simply give the full name of the person who made the booking and let us know what you painted. It may take a while as we have lots of uncollected pottery but we will do our best to find it!




I've been asked for my receipt number but can't find it?


The way our payment system works requires us to issue a recipt to every customer and on that reciept is a number on the top right hand corner you will be asked for, this to identify which pots are yours.




It's been two weeks and I haven't been called to say my pots are ready?


Please make sure you check your Voicemail's before contacting us to enquire about your items, if you have not heard from us within the 2-week timeframe. We make sure to keep a record of when we called to insure we contact everyone but if you have fallen through the cracks please give us a call and provide your receipt number, which can be found in the top right corner of your receipt.




How long will it take to fire my items?


It really depends on how busy we are which is why we say it can take up to 2 weeks.





Takeaway Kits

Do you do Takeaway Kits?


Yes, we do offer a Takeaway service that is avalible during and outside of Lockdown, see our Takeaway Menu for referance.




Why are the kits only for Hire?


We do not want to use single use plastic and create disposable kits as we are contious of our enviromental impact. To combat this we have made the bags out of Recyled Fabric and the boxes are made from Wood and the contents are all reusable.




What happens if I cannot Collect or Drop off my Kit?


If you are sheilding it is best to call the Pottery on 01594822554 and either arrange a friend or family member to collect/drop of the Kit on your behalf or speak to a member of staff to discuss a delivery. If you do not collect your kit on the prearranged date and time you will loose your deposit. If you do not drop off your kit at the preaaranged date and time you will loose your deposit. To avoid this, please contact us in advance to say you are unable to make the collection/drop off time.




When do I get my Refundable Deposit back?


Once you have brought back your kit to the Pottery we will completely sanatise the Kit and check all the contense has been returned and are intact, once we have carried out these checks we will contact you to arrange your refund. This will either be done via Bank Transfer or PayPal, the choice is yours. As we are very busy (especially during Lockdown,) we cannot gaurentee you will have your refund the same day you return your kit. But it will be issued to you within 5 working days.




What does a Refundable Deposit mean?


The refundable deposit system is to insure that:

  • The kit is returned on time as there is only a limited number of kits and someone may have hired out your kit on the date you were meant to return it.
  • None of the kits contents are broken.
  • All of the kits contents are returned.
  • So it is affordable!
To put it simply, if you return the kit on time - you get your Deposit Back!




Do I have to book a kit online?


The pottery is still open (collection only) so you may be able to order and takeaway a kit that same day, however we advise to book in advance as we cannot guarentee we will have any kits avalible to hire that day. To make an order please check out our Takeaway Menu on our website, Call, Email or PM us to complete your order and arrange a collection time.





Coronavirus

Do I need to wear a mask?


Yes, we ask that all of our customers wear a mask once in the studio. If you have a medical reason please inform a member of staff prior to entering the studio so we can accomidate. Those under 11 are exempt from wearing a mask.




Will your staff be wearing a mask?


Yes, all of our staff members will be wearing a mask and/or a visor.




Do you have a 'Sanitisation Station'?


Yes we do and we require all customers to use it before entering the pottery.




What can I expect on arrival?


Please ring the bell before entering the courtyard and wait to be greeted by a member of staff. You will then be asked to confirm your name and timeslot, a member of staff will then take everyone in your group’s temperature, if anyone within your group is showing signs of an above average temperature, your booking will be cancelled and you will be asked to come back when you and your group are feeling better. You will then be escorted to your table via a hand sanitisation station in the courtyard, all customers will be asked to use it. We only allow one group at a time to walk around the studio to pick the items they would like to paint, but we ask that all customers do not touch anything on the shelves and instead ask a member of staff to put it on your table. A mask must be worn at all times until futher notice (under 11's exempt.)




Are you open? (Updated on 5/11/2020)


Yes, for collection and drop off's only.